MSC Customer Service Complaint MSC Cruises Cruise Critic Community
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We’ve called the sea our home for over 300 years. On an MSC Cruise, our guests don’t just create unforgettable memories, visit incredible destinations, and enjoy the finest hospitality - they also have a chance to make a difference. From our experienced crew members to our engineers, to our expert ship builders, we’re securing the sea’s tomorrow by taking positive steps today. If the story is true about the visa (and this isn't the first time I've read something similar), doesn't licesta have a responsibility to share the info about such ridiculously poor service on each and every post that is pertinent?
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Unfortunately, the damage has already been done and, unless something miraculously happens on my cruise, this will be my one and only cruise with MSC. While i love the MSC product on the ships, forget about hearing back from them on land. First you have to listen to their p[rotocols for about 5 minutes, then wait for a rep. The last time I called, a rep answered almost immediately, and she was great. The MSC Foundation was founded in 2018 to lead and coordinate these conservation and humanitarian commitments worldwide, developing the longstanding philanthropic partnerships of all the MSC Group companies and launching many new initiatives. As a family-owned company with a global seafaring heritage that dates back to 1675, we care passionately about the seas and have a real love of the beautiful places and inspiring cultures we take our guests to explore all over the world.
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I believe the official line is Visas are the responsibility of passengers and we make sure we have what is needed for ports of call. We don't rely on these boards or the cruise line info as we have seen people denied boarding for not having the correct paperwork for India, also saw a couple who had to leave the RCCl ship in Taiwan as they didn't have the correct visa for China about 10 yrs ago. In we did a Princess cruise Rome to Brazil, where some US passengers had a similar experience.
customer service
They had to disembark in Portugal and get visas and re-board in a later port. They don't care about anything, the customer service is a POS. All Things Cruise is dedicated to the joy of travel.
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This has led us to launch many life-changing initiatives over the years.
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I have the same issue since November when I registered for the MSC Voyagers Club. I have called twice and both times they told me they would fix it since when I login to my profile it is not there. At this point I have kind of given up on MSC after the last cruise anyhow and probably will not take another cruise with them.
Mostly I do email, but sometimes a typewritten snail mail letter is best. In this ugly situation, I'd be sending the letter(s). If I can get an email of a specific person, I MIGHT also email a copy of my letter.
CENTRAL & SOUTH AMERICA
MSC Cruises to call at new Middle East ports in winter 2023-2024 - MSC Cruises - Cruise and Ferry
MSC Cruises to call at new Middle East ports in winter 2023-2024 - MSC Cruises.
Posted: Fri, 01 Sep 2023 07:00:00 GMT [source]
Those considering MSC have a right to read all experiences and then toss out those that they deem as irrelevant. I have had a complaint registered with them since October, when they quoted a 28 days response time!! Absolutely zero response despite me emailing weekly concerning our very valid complaint.
In the event this ends up in a legal dispute (although good luck with that in Italy), I would be cautious with how I told the tale, but I would most certainly be telling it. Of course, I would also be sure to share a resolution if one is found (at each and every place I told the story). If MSC makes this right, that goes a long way in restoring consumer confidence.
It is obvious, with the responses I have received, that Customer Service is non-existent with MSC. I must say, though, that I went onto MSC's Facebook page and sent a private message, and I received a response IMMEDIATELY. Also, after trying to get this problem resolved since Dec 24th, I finally received an email, yesterday, that there has been a resolution.
However, I agree that when/if she receives reasonable compensation, it would be great if she returns with the final results. I hope she will share the good or the bad ending to this sorry situation. The most effective e-mails and letters are very short — no more than one page, or about 500 words. They include all details necessary to track your reservation, such as reservation confirmation numbers and travel dates.
Specializing in ocean, river, ultra-luxury, small ship and expedition cruises. For a better experience and to continue your booking with MSC, please update your browser by downloading the latest version below. I would also recommend that he/she stick directly to the facts so as not to slander/liable the cruise line.
We offer an enriching, immersive and safe cruise experience, where you can enjoy international dining, world-class entertainment, award-winning family programs and the latest user-friendly technology on board. With our cruises you can decide where to go and for how long. Choose among the best cruise destinations, with a wide variety of itineraries mapped to reveal the sights, sounds and flavors of the world's most intriguing cultures. Our ships sail year-round in the Mediterranean and the Caribbean (visiting also Ocean Cay MSC Marine Reserve, our private island in the Bahamas). Our seasonal itineraries include Northern Europe, South America, southern Africa, Asia, North America, Dubai, Abu Dhabi, Qatar, Saudi Arabia and Red Sea. We are the world’s third-largest cruise brand as well as the leader in Europe, South America, the Gulf region and Southern Africa, with more market share in addition to deployed capacity than any other player.
While there are plenty of resources for those of us with cruise questions -- resources such as travel agents, Cruise Critic's editorial features and our message boards -- sometimes you just need to get in touch with your cruise line. Personally, I would not mention anything beyond that you had a conversation with the Captain who offered his apologies - mentioning the coffee thing will only make them defensive, and that's not what you are aiming for. Include clear copies of every document you mention in your letter, including that stamp in your passports and proof of your travel expenses. Include the name of the official in Rabat and the official who boarded the ship in San Salvador (you have those names, right?) Don't threaten a lawsuit or that you've spoken with an attorney. If it were me, I'd ask a friend to read the letter before I sent it to make sure it concisely and clearly explains what happened. I would not keep posting your complaint on these boards.
They really have no customer service unfortunately. Our customer service staff will be happy to help you make or change a booking, and provide you with assistance before or after your cruise. Here, we offer a roundup of dozens of mainstream, luxury and expedition cruise lines from all over the world, with key contact information including snail mail addresses, customer service phone numbers and email addresses. We've listed information for river cruise lines here.
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